Complaint handling

Complaint handling

Forcyd provides its clients the best possible service with the highest quality and ethical standards. Should it so happen you are not satisfied with the conduct of Forcyd or its employees. Please use our complaints handling policy as outlined below.

Forcyd is a Private Investigations company registered with the Dutch Police and authorized under POB number 1728 to conduct PI related activities.

You can file your complaint within 6 weeks after it was observed by sending an email to support@forcyd.com or by sending a letter to the following address:

Forcyd
Attn: Complaints Dep.
Kabelweg 57
1014 BA Amsterdam – NL

Please make sure the complaint contains at least the following information:
  • The name and address of the Complainant;
  • The date of the Complaint;
  • The date on when the conduct was observed;
  • A description of the conduct against which an objection is made;
  • The grounds to which the Complainant objects.
We will respond within 2 weeks of the receipt of the compliant. A copy of our full compliant procedure can be requested by sending an email to support@forcyd.com.

Contact

Kabelweg 57
1014BA
Amsterdam
+31 (0)88 6900 900
info@forcyd.com

Contact

Avenue des Arts 56
1000 Brussels
Belgium

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